Member Service Teller

About the Role

As a Member Service Teller at our Muskego branch, you’re on the front lines helping real people feel confident about their money. You’ll answer questions face-to-face, solve problems in the moment, and create genuinely positive experiences by connecting with members and working with teammates who support each other just as much as they support our members.

Responsibilities

• Be the first point of connection for members, creating welcoming, positive experiences that set the tone for their entire financial journey.
• Empower members through meaningful conversations, helping them feel heard, understood, and confident about their financial decisions.
• Ensure financial accuracy and trust by completing transactions with precision—your attention to detail helps protect members’ financial well-being.
• Spot opportunities that make members’ lives easier, referring them to the right teammates who can help them achieve goals like saving more, buying a home, or managing everyday money tasks.
• Support the heartbeat of the branch by keeping daily operations running smoothly, ensuring members always experience seamless service.
• Represent Summit’s service philosophy in every interaction, helping build long-term member relationships rooted in care, respect, and reliability.

Requirements

• 1+ year of customer service or sales experience
• High school diploma or equivalent
• Strong interpersonal and relationship-building skills
• Solid judgment for problem-solving within established guidelines
• Attention to detail and comfort with basic math
• Familiarity with Microsoft Office

Benefits

• Excellent health insurance options to support you and your family
• 401(k) with employer match to help you invest in your future
• Generous paid time off so you can recharge and live your life
• Paid holidays and wellness-focused benefits
• Opportunities for professional growth and leadership development
• A people-first culture that values inclusion, purpose, and impact
• Additional benefits designed to support you—at work and beyond

Schedule

Saturday hours required.

Physical Demands

• Continuously required to stand, walk, and sit, and use hands and fingers.
• Occasionally must reach above and below shoulder level, and lift, push, pull, and/or carry up to 40 pounds.

Work Environment

Works in a typical administrative setting with climate control and appropriate lighting.

Equipment Used

• Computer terminal/PC
• Calculator
• Printer/copiers
• Telephone