Member Service Professional

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• New member sign-up.
• Respond to member questions and concerns in a timely and professional manner.
• Performs Manager On Duty responsibilities when scheduled or as needed.
• Manages emergencies, unusual circumstances and member discipline.
• Completes building rounds and assists with maintenance as needed inside and outside the facility.
• Completes proper report forms and communicates all incidents requiring disciplinary action to the Front Desk Manager.

Qualifications

• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• (Preferred) High school or equivalent
• (Preferred) Customer Service: 2 years

Benefits

• Excellent Benefits
• AMAZING retirement plan with unprecedented company contribution
• Growth opportunities!
• FREE YMCA Membership!