Member Service Specialist/Member Service Representative

Essential Responsibilities

• Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Verifying checks and cash and examining documents for essential elements
• Reviewing & providing system overrides on other tellers’ transactions, when needed
• Following the Bank’s security guidelines on a daily basis
• Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
• Reviewing member accounts to make appropriate decisions regarding the requested transaction
• Accurately keeping cash drawer in balance on a daily basis
• Promoting TowneBank and its products and services
• Providing exquisite service to members in person, on the phone or by email
• Displaying a professional appearance and behavior
• Becoming cross-trained on the bank’s products, services and related procedures to assist on the platform as a Member Service Specialist as needed (See duties below)
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act.

Minimum Required Skills & Competencies

• At least one year of bank teller experience with a single employer and/or experience on the sales and service platform
• Proven ability to give our members excellent service in person, on the phone, and by email
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
• Flexibility to learn and grow as new systems or processes emerge
• Able to keep cash drawer in balance on a daily basis
• Able to accurately process monetary transactions in a timely fashion
• Able to work as an integral and reliable team player
• Able to be punctual and dependable, keeping unplanned absences to a minimum
• Able to listen well and resolve member issues in a positive manner
• Able to multi-task on a daily basis
• Able to learn new product information and promote benefits to members

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally
• Erect or maintain equilibrium while sitting most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Not substantially exposed to adverse environmental conditions