Member Service Representative - Valencia Branch

About the role

Pima Federal Credit Union of Tucson, AZ is seeking a full-time Member Service Representative. The ideal candidate should have a strong work ethic, a positive outlook, and align with the credit union's philosophy of "people helping people."

Responsibilities

• Provide exceptional customer service to members
• Auxiliary role in branches, assisting with various tasks from opening/closing accounts to loan application interviews
• Process teller transactions, update member information, and fund loans
• Present loan disclosures and maintain accurate cash drawer balances
• Achieve individual and team sales goals
• Stay updated on credit union products and services

Requirements

• High school diploma or equivalent
• One year of current financial institution experience as Teller or Member Service Representative, or two years of current sales, retail, or customer service experience with cash handling responsibilities
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel
• Exceptional customer service skills
• Flexibility to travel to other branches on occasion
• Working knowledge of Symitar (Episys), and bilingual English/Spanish skills are preferred

Qualifications

• Passionate about credit unions and their value proposition
• Comfortable transitioning between multiple roles in a branch environment
• Excellent communication skills
• Detail-oriented
• Honest and trustworthy

Benefits

• Insurance: Medical, dental, and vision (each benefit has a generous contribution from the credit union)
• 100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP)
• 401(k) plan with company match and 100% company-funded pension plan
• Grossly generous paid time off policies, including 11 paid holidays
• Tuition reimbursement
• On-demand pay and one-on-one financial planning
• An award-winning wellness program
• On-site car repair service

About Pima Federal Credit Union

In 1951, sixteen teachers founded Pima Federal Credit Union with the goal of helping people. Today, we remain dedicated to our mission of providing the highest possible value to our members in the simplest way. We are committed to building strong relationships and fostering a supportive workplace culture.