Member Service Representative/Teller- Full-Time - Corbin, KY

About the Role

Reporting to the Assistant Branch Manager, this full-time, non-exempt hourly role assists members with their financial transactions and offers financial solutions to member concerns. The Member Service Representative/Teller connects members with the correct channel of services, including member development officers and back-office services, and is responsible for managing branch vaults, ATMs, and ordering money.

Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals, and loan payments.
• Sell money orders and traveler’s checks to members; transfer amounts from member accounts as directed.
• Inspect and approve for deposit or cash all checks in the amount of $1,000 or more, following established guidelines for check approval.
• Welcome members and provide routine information concerning services; direct members to appropriate departments for specific information and services.
• Assist in the training of new employees in office or branch procedures.
• Assist in closing procedures at night.
• Cross-sell credit union services.
• Answer department or branch phones promptly.
• Balance cash drawer and conduct daily transactions; perform routine cash drawer checks.
• Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as assigned by supervisors.
• Practice confidentiality where indicated in employee matters and credit union operations.
• Manage branch vaults, including balancing vault, buying cash from other tellers, entering vault totals, and buying cash for the vault.
• Responsible for the Ceto report daily.
• Open new member share and share draft accounts following established Credit Union guidelines.
• Assist members in balancing accounts.

Requirements

• High school education or GED required.
• 7 months – 1 year of similar or related experience required.