Member Service Representative/Teller - Concord, NH

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business. Members are the priority at Service Credit Union, and every role is responsible for supporting member solutions and contributing positively to member experience.

About the role

This role is a great step for anyone interested in a banking career with growth opportunities.

Responsibilities

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Requirements

• Cash handling experience desired.
• Customer service or retail experience preferred.
• High school diploma or equivalent required.

Qualifications

• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.

Benefits

• Great health and dental benefits starting day one.
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace.
• Free identity theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

Pay

$21.00 per hour, flexible based on experience.