Member Service Representative (Teller)

About the role

Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.

Responsibilities

• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
• Performs required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group.
• Complies with BSA requirements of completing CTR and SAR.
• Foster and maintain relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
• Investigate member concerns, research and recommend a resolution to branch management.
• Ensure we are meeting expectations with member service satisfaction results.
• Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
• Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed.
• Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.

Requirements

• High school diploma or equivalent
• Customer service experience
• Personal computer experience to include Microsoft Office products

Benefits

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• "Dress for your day" policy
• Career advancement opportunities
• Supportive, team-oriented culture

Pay

Not specified

Schedule

Full-time | Monday–Friday; Saturday rotation as scheduled