Member Service Representative (Teller)

About the role

Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.

Responsibilities

• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group.
• Complies with BSA requirements of completing CTR and SAR.
• Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
• Investigates member concerns, researches and recommends a resolution to branch management.
• Ensure we are meeting expectations with member service satisfaction results.
• Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
• Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed.
• Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.

Requirements

• High school diploma or equivalent
• Customer service experience
• Personal computer experience to include Microsoft Office products
• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

Benefits

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

Schedule

Full-time, Monday–Friday with Saturday rotation as scheduled. Fully on-site in Fairview Heights, IL.