Member Service Representative/Teller

About the role

Liberty FCU, a full-service credit union, is seeking a full-time Member Service Representative/Teller for the Liberty Station office located at 1207 Liberty Pike, Franklin, TN 37067. Candidates must possess excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred. If applicable, a two–three week paid training program will be held in Evansville; approved travel expenses (hotel, meals, mileage, etc.) will be included.

Schedule

The Liberty Station office hours of operation are Monday through Thursday 8:30 a.m. – 5:00 p.m. and Friday 8:30 a.m. – 6:00 p.m. Must be able to work a flexible schedule and travel to other office locations when needed.

Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize members’ needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross-sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to members in a friendly, positive, and professional manner, greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications

• Must have a high school diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1–2 years of cash handling experience.
• Banking experience preferred.

Benefits

• Bonus and incentive opportunities
• Paid holidays
• Paid time off (vacation, sick, and personal days)
• Medical, dental, and vision insurance
• 401(k) retirement program with matching funds
• Employer-paid group term life insurance, short-term and long-term disability insurance
• Tuition reimbursement program