Member Service Representative/Teller

Duties and Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

About the Role

The Columbia Office of Liberty FCU is set to open in the third quarter of 2026 at 203 S. James M Campbell Boulevard, Columbia, TN 38401. The office operates Monday through Thursday from 8:30 a.m. – 5 p.m., Friday from 8:30 a.m. – 6 p.m., and Saturday from 8:30 a.m. – 1 p.m. Candidates must be available to work Saturdays on a rotating basis.

Requirements

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.