Member Service Representative SR - Floater position

About the role

Join a FUN Team and a GROWING credit union. Seeking 4+ years' experience working in a credit union, bank, or related financial institution. Perform Teller transactions and Platform duties - open accounts, maintain accounts, cross sell products and services where applicable, attend community events and more!

Responsibilities

• Process a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
• Complete service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
• Engage in needs-based dialogue with members to fully understand the member's financial needs.
• Recommends and positions credit union products and services that meet the member’s needs.
• May be assigned to reactivate inactive or dormant accounts, engage in outbound audio or video calls to welcome new members to the credit union and engage in needs-based dialogue to suggest products or services based on the member’s goals or segmentation.
• Maintain up to date knowledge of all retail and account opening procedures; Follows all practices that have been put in place to mitigate fraudulent activity and unnecessary risks.
• May be assigned to support the Metro Atlanta area, with less than 5% overnight travel based on business needs.
• Work occasionally on Saturdays on a rotational basis based on business needs.

Requirements

• Associate’s degree in Business, Business Administration, or related field of study; 2 years relative work experience or 2 years college course equivalent in lieu of degree
• 4 years of relative work experience in banking, financial services, insurance, or credit unions
• 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software

Qualifications

• An Associate’s degree in Business, Business Administration, or related field of study; 2 years relative work experience or 2 years college course equivalent in lieu of degree
• 4 years of relative work experience in banking, financial services, insurance, or credit unions
• 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software

Skills

• Excellent customer service skills
• Ability to cross-sell and grow relationships with members
• Knowledge of retail and account opening procedures
• Understanding of credit union products and services

Benefits

• Medical coverage with generous company contributions
• Dental with employee only coverage paid by the company
• Vision with employee only coverage paid by the company
• Paid Time-Off
• 401k plan with a defined company match
• Company paid long-term disability
• Short term disability
• Company paid holidays

Pay

$21.10 per hour - $26.37 per hour

Schedule

This position allows for reimbursement of travel expenses. Depending on business needs, you may have less than 5% overnight travel and work occasionally on Saturdays on a rotational basis.