Sr. Member Service Representative

Duties and Responsibilities

• Represents the Credit Union in a courteous and professional manner by providing prompt, efficient and accurate service in the processing of transactions.
• Provides in-person, online and telephone general and specific service-related information concerning Credit Union services or policies.
• Responds to members’ requests by offering financial solutions to support member education and engagement as a trusted financial partner.
• Affords assistance with onboarding new members and account documentation and funding.
• Handles requests from members for transfers of shares to loan payments, share withdrawals, check requests, line of credit advances and any other requests received from members.
• Promotes Credit Union products and services based on member needs in order to generate leads to increase sales.
• Protects the privacy of member information and operates in a safe and secure manner to protect First Eagle.
• Continually improves knowledge by attending classes, seminars and conferences.
• Abides by First Eagle’s Service Standards and supports all Core Values.

Requirements

• A high school diploma or general education degree (GED)
• A minimum of two years related banking experience and/or training
• Or equivalent combination of education and experience

Benefits

• Excellent benefits package
• Including a generous PTO plan
• Paid holidays
• 401k
• Annual bonus
• Healthcare (single and family)