Member Service Representative (MSR)

About the role

Join our team at the Merrill branch location and play a key role in creating positive member experiences. As a Member Service Representative at Park City Credit Union, you will warmly welcome members and assist them with everyday financial transactions while providing accurate, professional, and friendly service. This role combines transaction accuracy, cash handling, and member service with the ability to identify member needs and connect members with Credit Union products, services, and financial solutions.

Responsibilities

• Welcome members and provide courteous, professional service.
• Process deposits, withdrawals, transfers, loan payments, check cashing, and other routine transactions.
• Follow Credit Union policies, procedures, security requirements, and regulatory expectations.
• Balance daily work, maintain accurate records, and protect confidential member and Credit Union information.
• Support branch operations and contribute to branch goals.
• Create “Raving Fan” experiences for members.
• Support branch promotions, member education, and service efforts that strengthen member engagement and organizational goals.

Community Involvement & Member Relationship Development

As a representative of Park City Credit Union, you will help create positive relationships with members and support the Credit Union's commitment to serving the community. You will serve as a welcoming and knowledgeable resource, helping members feel confident in their financial decisions and experience the value of Credit Union membership.

Why Join Park City Credit Union?

Park City Credit Union offers a collaborative environment that values member service, teamwork, community involvement, employee development, and making a positive difference in members' lives. This is an opportunity to build relationships, develop your skills, and help members achieve their financial goals.

Requirements

• High school diploma or equivalent required.
• At least 6 months of teller, member service, financial institution, or related cash handling experience preferred.
• Courteous, professional, and positive member service attitude.
• Cash handling experience, basic math skills, and strong attention to detail.
• Ability to accurately process transactions and balance daily work in accordance with established procedures.
• Enthusiasm to promote Credit Union products and services based on member needs.
• Strong communication, relationship‑building, and member service skills.
• Ability to handle member questions and concerns with professionalism and attention to detail.
• Proficiency with computer software and technology to assist members.
• Commitment to teamwork, operational excellence, and continuous improvement.
• Ability to maintain confidentiality and protect member, employee, and Credit Union information.
• Willingness to work normal business hours with weekend availability as needed.
• Ability to stand or sit for extended periods and lift or move up to 60 pounds of coin or office supplies as needed.