Member Service Representative (MSR) I

About the role

At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

Requirements

• High school diploma or GED required.
• At least 12 months of experience in customer service and cash handling is preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and commitment to accuracy.
• Comfort using computers, phones, calculators, and office equipment.
• Ability to work in a fast-paced environment and make sound decisions.
• Ability to stand and walk for extended periods and lift up to 25 pounds.

Responsibilities

• Member Transactions & Service
  • Process daily teller transactions, including deposits, withdrawals, and payments.
  • Maintain a balanced cash drawer and correct discrepancies as they arise.
  • Buy and sell cash from the vault following established procedures.
  • Answer member questions and resolve routine issues at the teller line.
• Sales & Referrals
  • Identify opportunities to recommend credit union products, services, and promotions.
  • Focus on electronic and digital services that help members self-serve.
  • Refer members to appropriate team members for more complex needs.
• Member Support & Operations
  • Respond to member inquiries with professionalism, discretion, and confidentiality.
  • Perform operational tasks such as scanning documents, updating member records, processing mail payments, making night deposits, and making outbound calls.
  • Maintain a professional, welcoming branch environment.
  • Perform other duties as assigned to support branch operations.

What Success Looks Like

• Providing prompt, friendly, and accurate service to every member.
• Immediately acknowledging and assisting members upon entry to the branch.
• Maintaining accuracy and minimizing transaction errors.
• Actively promoting products and services that meet member needs.
• Adhering to all credit union policies, procedures, and confidentiality standards.

Pay

$16.40 – $16.40 per hour