Member Service Representative (MSR)

About the role

Join our team at our Rhinelander branch location and play a key role in creating positive member experiences. Primary work location will be Rhinelander following a training period in Merrill. At Park City Credit Union, our mission is to help our members fulfill their dreams while serving our communities. As a Member Service Representative, you will warmly welcome members and assist them with everyday financial transactions while providing accurate, professional, and friendly service. This role combines transaction accuracy, cash handling, and member service with the ability to identify member needs and connect members with Credit Union products, services, and financial solutions. The Member Service Representative helps build long-term member relationships by creating a welcoming experience and supporting members with their day-to-day banking needs.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, check cashing, and other routine transactions while following Credit Union policies, procedures, security requirements, and regulatory expectations.
• Balance daily work, maintain accurate records, support branch operations, and protect confidential member and Credit Union information.
• Support branch promotions, member education, and service efforts that strengthen member engagement and organizational goals.
• Help create positive relationships with members and support the Credit Union's commitment to serving our communities.
• Serve as a welcoming and knowledgeable resource, helping members feel confident in their financial decisions and experience the value of Credit Union membership.

Requirements

• High school diploma or equivalent required.
• At least 6 months of previous teller, member service, financial institution, or related cash handling experience preferred.
• Courteous, professional, and positive member service attitude.
• Cash handling experience, basic math skills, and strong attention to detail.
• Ability to accurately process transactions and balance daily work in accordance with established procedures.
• Ability and enthusiasm to promote Credit Union products and services based on member needs.
• Strong communication, relationship-building, and member service skills.
• Ability to handle member questions and concerns with professionalism and attention to detail.
• Ability to use computer software and technology to assist members.
• Commitment to teamwork, operational excellence, and continuous improvement.
• Ability to maintain confidentiality and protect member, employee, and Credit Union information.
• Ability to work normal business hours, with weekend availability as needed.
• Ability to stand or sit for extended periods and lift or move up to 60 pounds of coin or office supplies as needed.

Benefits

At Park City Credit Union, you'll be part of a collaborative organization that values member service, teamwork, community involvement, employee development, and making a positive difference in the lives of our members. If you're looking for an opportunity to build relationships, develop your skills, and help members achieve their financial goals, we'd love to hear from you.