Member Service Representative II

About the role

The Member Service Representative II position is available for experienced candidates with 2+ years of frontline credit union or bank experience working in a branch setting. The ideal candidate will have past work experience as a Member Service Rep, Personal Banker, Financial Service Rep, Universal Teller, or Teller.

Responsibilities

• Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer, Protect with Passion
• Provides service to members in a variety of settings including periodic assignments to work at various CPCU locations
• Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
• Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns
• Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself
• Engages in needs-based dialogue with members to fully understand the member's financial needs
• Recommends and positions credit union products and services that meet the member’s needs
• Based on member needs, makes referrals to internal partners for product delivery
• Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals, incentive announcements, and acknowledgement of important dates (birthdays, anniversaries, etc.)
• Completes the opening of new member accounts and assist existing members with changes and updates on their accounts
• Sets up share/loan allocations for accounts
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures
• Maintains up to date knowledge of all retail and account opening procedures