Member Service Representative +- Endicott, NY

About The Position

As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service. You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization.

What You'll Do

• Process everyday banking transactions with accuracy and efficiency
• Assist members with deposits, withdrawals, and account questions
• Provide friendly, personalized service to every member
• Help identify member needs and suggest appropriate solutions
• Resolve account issues and escalate complex concerns when needed
• Support overall branch operations and maintain a clean, organized workspace

What Success Looks Like

• Enjoys helping people and building relationships
• Communicates clearly and confidently with members
• Thrives in a fast-paced, team environment
• Pays attention to detail and handles transactions accurately
• Is comfortable having conversations—not just completing transactions

Minimum Qualifications

• High school diploma with 1-3 years of related experience
• Proficient in the Microsoft Office Suite programs
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience

Preferred Qualifications

• Associate degree preferred
• Previous experience in customer service, retail, banking or financial services industry

Pay & Schedule

Part-Time Plus (30 hours/week). Regular shifts include Monday to Friday 9:00AM to 3:00PM or 11:00AM to 5:00PM with rotating Saturday shifts 8:30AM - 12:30PM - with some flexibility for weekday shifts, depending on staffing needs. Compensation Range: $18.00/hr. - $20.00/hr.

Location

On-site at our McKinley Branch located at 24 McKinley Ave in Endicott, NY. Position will provide coverage to our Newark Valley Branch as needed.

Mission and Values

Our mission is to MAKE VISIONS MATTER. To our members, we will provide value and relevance. To our employees, we will be a premier organization and provide opportunities for career advancement. To our community, we will be a leader and provide a positive impact. At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too.