Member Service Representative - Binghamton, NY

Who We Are – We’re in the business of people helping people, making an impact on our members’ lives and in our community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time, you have an impact just by working here. Work with us and be part of something bigger than banking.

About the role

As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high‑quality, service‑focused experience in a fast‑paced branch environment. The role processes daily financial transactions, addresses member inquiries, and builds strong relationships through personalized service. Comprehensive training is provided, making this an entry point into the banking industry with growth potential.

Responsibilities

• Process everyday banking transactions with accuracy and efficiency.
• Assist members with deposits, withdrawals, and account questions.
• Provide friendly, personalized service to every member.
• Help identify member needs and suggest appropriate solutions.
• Resolve account issues and escalate complex concerns when needed.
• Support overall branch operations and maintain a clean, organized workspace.

Qualifications

• High school diploma with 1‑3 years of related experience.
• Proficient in the Microsoft Office Suite.
• Experience with standard office equipment (computers, phones, photocopiers, filing cabinets, fax machines, PCs).
• Alternative education and experience will be considered.
• Associate degree preferred (optional).
• Previous experience in customer service, retail, banking, or financial services industry preferred.

Benefits

• Retirement benefits – pension plan, 401(k) with employer match.
• Excellent health benefits – medical, dental, vision, and supplemental coverage.
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO).
• 10+ paid holidays per year.
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement.
• Employee recognition program.

Pay

Compensation range: $18.00 /hr – $22.00 /hr. Hiring rates may vary based on experience, education, location, or special skills.

Schedule

Full‑time position. Typical shifts: Monday through Friday, 8:30 AM – 5:30 PM, with rotating Saturday shifts 8:30 AM – 12:30 PM.

Mission and Values

Our mission is to “MAKE VISIONS MATTER.” We provide value to members, career advancement to employees, and a positive impact to the community. We operate with integrity, build community, deliver exceptional service, and earn trust.