Member Service Representative, Bloomsburg

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate: EEO etc. Also remove navigation, cookie, legal, duplicated lines, application instructions. We need to parse the posting. The posting starts: "** Full Time - 40 Hours Per Week** **Monday through Saturday Availability Required**Role:** A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns. Essential Functions & Responsibilities 40% - Receives and processes member's financial transactions. 30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member. 15% - Uses problem solving skills to research member account questions and concerns. 10% - Performs other daily, weekly and monthly routine tasks. 5% - Performs other duties as assigned. Performance Measurements Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service. Overall, provides friendly, professional, accurate, personal service to all members. Completes member transactions including but not limited to deposits; withdrawals; transfers; loan and VISA payments; check cashing; wire transfers; coin machine transactions; cash advances; non-member and shared branching transactions; opening IRAs; ordering members checks; and direct deposits. Sells VISA gift cards, foreign checks and cashier's checks to member. Processes debit and credit card disputes. Sorts incoming mail and processes mail transactions including night deposit transactions. Fulfills the stated financial needs of members and through directed conversation uncovers the unstated financial needs of members. Cross-sells various deposit, loan and convenience services appropriate to each individual member in person as well as by mail and telephone. Completes routine tasks including but not limited to maintaining cash drawer maximum allowed limits; verifying and balancing a cash drawer; assists in verifying cash shipments and orders; services and fills TCRs; audits gift cards; balances the vault book and services the coin machine. Resolves member questions and concerns; researches account inquiries; and troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner. Completes additional follow up as needed. Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc. Follows proper procedures for dual control. Performs a variety of miscellaneous tasks including typing, filing, computer input, answering the telephone before three rings and other duties as assigned. Maintains a dependable record of attendance and timeliness. Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by Management. Knowledge, Skills And Abilities Experience - One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services. Education - Requires a high school education or GED. Interpersonal Skills - Requires well developed interpersonal skills for communicating with members. Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing). **Work Environment** Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required. Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender iden ity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities." We need to extract sections: About the role (intro), Responsibilities (list of duties), Requirements (maybe experience, education), Qualifications (maybe similar), Skills (interpersonal, computer, math), Benefits (none mentioned), Pay (none), Schedule (Full Time - 40 Hours Per Week, Monday through Saturday Availability Required). So we have schedule info. We must not include sections with placeholder like "not specified". So we include Schedule because we have specific content: Full Time - 40 Hours Per Week, Monday through Saturday Availability Required. We need to include Benefits only if posting actually states them. No benefits mentioned, so omit Benefits. Pay: none, omit. Now we need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. Possibly also "Work Environment"? Not in list of allowed headings; we can ignore or incorporate into About the role? The allowed headings are limited to those given; we should not add other headings. So we can put work environment info maybe under About the role or Responsibilities? But it's not a duty. Could be part of About the role. However we must not invent headings. We'll include only those headings that have content. We need to preserve all substantive information. So we need to include the details about work environment (Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required.) and EEO statement? EEO is boilerplate, we should remove it. So we remove the equal opportunity line. Thus About the role: include the introductory paragraph about role and maybe work environment? The intro includes role description. We'll include that as About the role. Responsibilities: list of duties with percentages and detailed tasks. We'll convert to

• . Requirements: maybe experience and education? The posting has "Knowledge, Skills And Abilities Experience - One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services. Education - Requires a high school education or GED." That's more like qualifications. Could treat as Requirements. We'll put Requirements heading with those two items. Qualifications: maybe not separate; but we could treat Knowledge, Skills And Abilities as Skills? Actually they have Interpersonal Skills, computer, math. That's Skills. So we can put Skills heading with Interpersonal Skills, computer operation, basic math. Thus we have: - About the role: includes role description and maybe work environment (not substantially exposed..., PA residency). We'll include that as a paragraph. - Responsibilities: list items. - Requirements: experience and education. - Skills: interpersonal skills, computer operation, basic math. - Schedule: Full Time - 40 Hours Per Week, Monday through Saturday Availability Required. We must not repeat job title. No headings for Job ID etc. Now format: Use

  for each section heading. Then content:

  for prose,

  • for lists. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep percentages etc. Let's extract responsibilities text: "Essential Functions & Responsibilities 40% - Receives and processes member's financial transactions. 30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member. 15% - Uses problem solving skills to research member account questions and concerns. 10% - Performs other daily, weekly and monthly routine tasks. 5% - Performs other duties as assigned. Performance Measurements Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service. Overall, provides friendly, professional, accurate, personal service to all members. Completes member transactions including but not limited to deposits; withdrawals; transfers; loan and VISA payments; check cashing; wire transfers; coin machine transactions; cash advances; non-member and shared branching transactions; opening IRAs; ordering members checks; and direct deposits. Sells VISA gift cards, foreign checks and cashier's checks to member. Processes debit and credit card disputes. Sorts incoming mail and processes mail transactions including night deposit transactions. Fulfills the stated financial needs of members and through directed conversation uncovers the unstated financial needs of members. Cross-sells various deposit, loan and convenience services appropriate to each individual member in person as well as by mail and telephone. Completes routine tasks including but not limited to maintaining cash drawer maximum allowed limits; verifying and balancing a cash drawer; assists in verifying cash shipments and orders; services and fills TCRs; audits gift cards; balances the vault book and services the coin machine. Resolves member questions and concerns; researches account inquiries; and troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner. Completes additional follow up as needed. Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc. Follows proper procedures for dual control. Performs a variety of miscellaneous tasks including typing, filing, computer input, answering the telephone before three rings and other duties as assigned. Maintains a dependable record of attendance and timeliness. Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by Management." We need to turn this into list items. Could break each sentence into
  • . But we must preserve all info; we can keep as paragraphs within
  • . Probably each bullet point as
  • . We'll split by sentences. But we also have the percentages bullet points at start. We'll keep them as list items. Thus Responsibilities
    • 40% - Receives and processes member's financial transactions.
    ... etc. Now Requirements: Experience - One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services. Education - Requires a high school education or GED. We'll make
    • Experience: One year to three years of similar or related experience in customer service, cash handling, sales, banking or financial services.
    • Education: High school education or GED required.
    Skills: Interpersonal Skills - Requires well developed interpersonal skills for communicating with members. Requires the ability to operate a computer and basic mathematical skills (adding, subtracting, multiplying and dividing). We'll make
    • Well developed interpersonal skills for communicating with members.
    • Ability to operate a computer.
    • Basic mathematical skills (adding, subtracting, multiplying, dividing).
    Schedule: Full Time - 40 Hours Per Week, Monday through Saturday Availability Required. We'll put as

    Full Time - 40 Hours Per Week; Monday through Saturday availability required.

    About the role: The initial description: "A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns." plus maybe work environment: "Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required." We'll combine into a paragraph. We must not include EEO line. Thus About the role

    A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives are responsible for performing routine account transactions, cross-selling various products and services in order to fulfill the member's financial needs and researching and resolving member account questions and concerns. Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required.

    Now ensure we didn't miss any substantive info: The "Performance Measurements" paragraph is part of responsibilities; we included as list items? We didn't include those sentences after the percentages. We need to include them as list items as well. Let's extract those sentences: "Performance Measurements Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service. Overall, provides friendly, professional, accurate, personal service to all members. Completes member transactions including but not limited to deposits; withdrawals; transfers; loan