Member Services Representative

About the role

The Member Services Representative will provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Responsibilities

• Customer Service/Front Desk Activities - Greet members and guests, answer phones, check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Customer Service/Front Desk Activities - Respond to member questions and concerns in a timely and professional manner.
• Customer Service/Front Desk Activities - Conduct beverage or merchandise purchases on the point of sale system.
• Member Accounts - Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Club Cleanliness and Maintenance - Go above and beyond to keep the front desk area and lobby clean and orderly.
• Club Cleanliness and Maintenance - Conduct regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Club Cleanliness and Maintenance - Regular cleaning of all exercise equipment and tanning beds.
• Club Cleanliness and Maintenance - Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits

To contribute to changing people’s lives every day by helping us create a healthier Planet! Work hard and play hard with an amazing group of talented, dynamic team!

Schedule

Details on schedule will be provided upon hire.