Member Service Representative (Bank Teller)
Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations. We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals sharing a common goal: to create exceptional member experiences. Our culture encourages trust and collaboration, while enabling each employee to make a meaningful impact on our organization and the communities we serve.
Benefits
- Competitive pay with advancement opportunities
- Yearly performance incentive
- 11 paid holidays
- Paid time off (starting at 16 days/year, with tenure-based increases)
- 200% 401(k) match up to 5%
- Medical plans with a $5.00 employee-only per pay period plan
- Dental, vision, and short-term disability insurance
- Hospital and accident indemnity plans
- Employer-paid basic life and AD&D insurance
- Employer-paid long-term disability insurance
- Flexible spending accounts (medical and dependent care)
- Tuition/educational assistance
- Many other employee perks & discounts
Schedule
- Rotation: Monday–Friday and some Saturdays
- Earliest shift starts at 7:45 am; latest shift ends at 6:15 pm
- Some Saturdays 9 am–12 pm
About the Role
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient, and courteous service and processing accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. This position serves as the front-line contact for most member interactions.
Responsibilities
- Accurately process teller transactions, including deposits, withdrawals, and loan payments
- Serve as the primary contact and build relationships with CFCU members
- Understand and cross-sell CFCU products and services
- Achieve individual and branch goals for member experience, transaction accuracy, and product cross-selling
Requirements
- High school diploma or G.E.D. required
- At least 1–2 years of experience in a financial institution or retail customer sales/service environment required
- Prior cash-handling experience strongly preferred
Ideal Candidate
- Collaborative teammate with excellent interpersonal and communication skills
- Great listener with a strong desire to help people
- Able to accurately process transactions and requests
- Thrives in a fast-paced, service-oriented environment while handling multiple tasks
- Embraces new opportunities with strong initiative to accomplish tasks