DirectJobHub
Jobs · OTHR · Massachusetts

Member Service Representative

West Suburban YMCA | Newton, MA · Newton, MA · 1 wk ago
On-siteOTHRPart-time

About the role

The WSYMCA is seeking enthusiastic Member Services Representatives to join their team at the Wells Ave location. Part-time employees are needed, with scheduled hours ranging from 12-15 to 15-20 hours per week. Various shifts are available, including weekday openings, day shifts, weekday closings, and weekend shifts.

Responsibilities

  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  • Conducts tours responsive to the needs of prospective members; sells memberships.
  • Buils authentic, effective relationships with members; helps members connect with one another and the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Ensures that the lobby and desk areas are clean and adequately supplied with informational materials, schedules, forms, and promotional items.
  • Cleans the area routinely, records as appropriate.
  • Applies all YMCA policies dealing with member services.
  • May monitor the locker rooms as required.
  • Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures.
  • Completes related reports as required.
  • Attends all staff meetings and in-service trainings.
  • Maintains a professional demeanor in proper uniform.
  • Willingness to accept responsibilities and duties other than those assigned.

Qualifications

  • Certifications required within 30 days of hire: CPR/AED, and First Aid.
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Ability to prioritize in an environment that has substantial fluctuations in volume.
  • Detail oriented and excellent organizational skills.

Physical Demands

  • Ability to continuously stand or walk for length of shift.
  • Ability to bend, squat, climb stairs and lift up to 25 lbs.

Benefits

FREE MEMBERSHIP! INCLUSIVE, FUN AND WELCOMING CULTURE! SUPPORTIVE ENVIRONMENT WHERE ALL TEAM MEMBERS THRIVE!

Pay

Compensation is commensurate with experience.

Schedule

Various shifts are available, including weekday openings, day shifts, weekday closings, and weekend shifts.

Skills

None listed.

Benefits

None listed.

Benefits

None listed.

Pay

Compensation is commensurate with experience.

Schedule

Various shifts are available, including weekday openings, day shifts, weekday closings, and weekend shifts.

Application Instructions

If you have a preferred availability, let us know in your cover letter or application. After completing the application process, you will have the opportunity to complete your Talent Profile by joining our Talent Community!

Similar jobs