Member Service Representative

Powder River Energy Corp. (PRECorp), a member-owned electric cooperative serving residential and commercial customers across five counties in northeast Wyoming, is seeking a Member Service Representative for our Sundance office.

About the role

As a Member Service Representative (MSR), you will deliver prompt, efficient, and courteous service to PRECorp's member-owners. The role requires energetic professionals who prioritize meeting the needs of the cooperative's members. Multi-tasking is essential, as duties include responding to member calls, emails, and walk-ins.

Responsibilities

• Assist with member inquiries about billing, payments, rates, and electric usage
• Help with payment arrangements, capital credit questions, and related processes
• Create service orders for new services, disconnections/retirements, reconnections, service transfers, upgrades, and issues with security lights or equipment
• Provide members with information about special programs such as PREPay, Heat Rate, Net Metering, Budget Billing, and Time of Use Rate
• Maintain high standards of productivity, efficiency, quality, and professionalism in fulfilling the cooperative's member service needs

Requirements

• High school education
• Minimum of one to two years of general office experience
• Proven experience working within multi-faceted software systems
• Proficiency in Microsoft Word and Excel
• Demonstrated written and verbal communication skills

Qualifications

• Bilingual communications are desired