Member Service Representative

About the Role

As a Member Service Representative in the Contact Center, you will be an important point of contact for Kohler Credit Union members, providing personalized customer service and financial support by answering questions, resolving concerns, assisting with account requests, and helping members find products and services that meet their needs. You will communicate with members through phone, chat, email, and secure messaging, and assist with everyday banking needs such as debit card requests, mobile deposit verification, account questions, and other member requests while maintaining accuracy and protecting confidential information. Teamwork is essential; you will work alongside teammates to deliver an excellent member experience, meet service goals, and support one another. Ongoing training and development will strengthen your customer service and financial services knowledge and create career‑growth opportunities. Training for this position takes place on‑site at the Corporate Center in Sheboygan, Wisconsin, and after successful completion and meeting performance expectations, you may become eligible to transition to a work‑from‑home arrangement.

Responsibilities

• Answer member inquiries via phone, chat, email, and secure messaging
• Resolve member concerns and problems
• Assist with account requests and transactions
• Help members identify products and services that fit their needs
• Process debit card requests, mobile deposit verification, and routine account questions
• Maintain accuracy and protect confidential member information
• Collaborate with teammates to meet service goals and support a positive team environment
• Participate in ongoing training and professional development activities

Requirements

• High school diploma or equivalent
• Previous experience in customer service, retail, sales, call center, contact center, banking, or financial services is helpful but not required
• Strong communication, problem‑solving, attention to detail, and multitasking skills
• Ability to learn new systems, follow established procedures, and comply with financial regulations
• Authorized to work in the United States without current or future sponsorship

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Generous paid time off
• Tuition reimbursement
• Ongoing training and professional development opportunities
• Supportive, collaborative work environment

Pay

$19.15–$21.40 per hour, based on experience

Schedule

Monday–Thursday: 8:00 AM – 5:00 PM; Friday: 8:00 AM – 6:00 PM; rotating Saturdays: 9:00 AM – 12:00 PM