Member Service Representative
About the role
The Member Service Representative (MSR) is responsible for a wide variety of branch operations. They provide information on HOPE’s products and services, resolve member issues, and ensure a positive member experience. MSRs are responsible for building strong member relationships and contributing to HOPE’s sales and service objectives.
Responsibilities
- Establish and maintain member accounts
- Provide service excellence to stakeholders
- Process all member accounts accurately, timely, and manage member exceptions
- Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management
- Complete all assigned Retail and compliance courses per established deadlines
- Achieve monthly growth and retention targets per individual Retail Work Plan
- Adhere to all HOPE policies, procedures, and security protocols
- Adhere to all regulatory compliance requirements
- Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.
- Perform other duties as assigned
Qualifications
- Bachelor's degree in business or related area preferred
- 1+ year experience in banking/finance in areas related to job requirements
- Customer service experience
Desired Qualifications
- Bachelor's degree in business or related area preferred
- 1+ year experience in banking/finance in areas related to job requirements
- Customer service experience
Benefits
Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Pay
Details about pay are not specified in this job posting.
Schedule
Details about the schedule are not specified in this job posting.