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Jobs · OTHR · Washington

Member Service Representative

Harborstone Credit Union · Friday Harbor, WA · 1 mo ago
On-siteOTHR$20–$30/hrFull-time

About the Role

The Member Service Representative is a front‑line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.

Why Harborstone?

Harborstone Credit Union invests in its employees and their families with a comprehensive and competitive benefits package, career development opportunities, and a culture built on Commitment, Dependability, and Kindness.

Why Friday Harbor?

Located on San Juan Island, Friday Harbor is the county seat and primary commercial hub of the San Juan Islands. It offers a small‑town atmosphere, waterfront views, abundant outdoor recreation, and easy access by Washington State Ferry, seaplane, or private boat.

Benefits

  • $1,000 sign‑on bonus
  • Competitive pay: $20‑$30 /hour DOE
  • 401(k) with employer match
  • Medical, dental, and vision coverage
  • Employer contribution toward dependent medical premiums
  • Generous paid time off and holidays
  • Professional development and career growth opportunities
  • Employee appreciation and recognition programs
  • Discounted employee financial products
  • Mission‑driven, collaborative culture that values work‑life balance

Responsibilities

  • Deliver exceptional service and create positive member experiences.
  • Open new accounts and assist with account maintenance.
  • Answer member questions in person, by phone, and through email.
  • Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
  • Educate members on products, services, digital banking tools, and self‑service options.
  • Identify opportunities to recommend solutions that fit members' financial needs.
  • Resolve member concerns and problems quickly and professionally.
  • Maintain accurate records and adhere to all compliance and confidentiality requirements.
  • Support branch operations and contribute to overall branch success.

What Success Looks Like

  • Build trusted relationships with members.
  • Help members improve their financial well‑being.
  • Promote products and services that benefit members and support branch growth.
  • Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.
  • Contribute to a collaborative, team‑focused environment.

Ideal Background

  • High school diploma or equivalent.
  • At least 1 year of customer service, retail, banking, or financial services experience.
  • Strong communication and problem‑solving skills.
  • Attention to detail and accuracy when handling transactions.
  • Comfort using Microsoft Office and financial systems.
  • Ability to adapt, collaborate, and provide excellent service in a fast‑paced environment.

Physical Considerations

  • Must be able to read, write, and listen, and communicate verbally, electronically, and in written form with employees, members, board members, vendors, and the public.
  • May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
  • May require stooping, bending, squatting, and reaching for limited periods of time.
  • May require sitting and standing for long periods of time.

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