Member Service Representative
About the role
Are you ready for the next step in your financial services career? Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.
The Member Service Representative- Float is a front-line banking professional who serves as a trusted resource for Harborstone members. This role will support multiple branches with member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals. This is a float Member Services Representative position that will service South District Branches from Lakewood to Olympia as needed.
Responsibilities
- Travel as needed to branch locations to support branch operations and contribute to overall branch success.
- Deliver exceptional service and create positive member experiences.
- Open new accounts and assist with account maintenance.
- Answer member questions in person, by phone, and through email.
- Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
- Educate members on products, services, digital banking tools, and self-service options.
- Identify opportunities to recommend solutions that fit members' financial needs.
- Resolve member concerns and problems quickly and professionally.
- Maintain accurate records and adhere to all compliance and confidentiality requirements.
Requirements
Successful candidates:
- Build trusted relationships with members.
- Help members improve their financial well-being.
- Promote products and services that benefit members and support