Member Service Representative
About the role
Our Mission: To provide unwavering commitment to excellence in all we do for employees, members and the community we serve. Internally this position is titled as a Universal Service Specialist. Overview Of The Role Universal Service Specialists (USS) play an important role in the financial well-being of our members. As a USS, you have the opportunity to get to know our members in different environments and build valuable relationships. The USS will help support our branches by floating to between branches and our Member Service Center. A USS performs a variety of duties such as assisting members with withdrawals and deposits on the teller line, opening new accounts in an office environment, reviewing member credit reports to find opportunities to save money, & providing member support over the phone in our contact center.
Responsibilities
- Serve membership by providing service and information in a pleasant, professional and efficient manner in person or via telephone, email or other correspondence.
- Complete transactions accurately to ensure a balanced drawer.
- Remain flexible to work in the contact center or travel to any branch to work on the teller line or platform.
- Look for opportunities to cross-sell products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals