Member Service Representative

Essential Responsibilities

• Aid with inbound member telephone inquiries, aiming for first contact resolution within a timely and efficient timeframe.
• Resolve questions and assist members with inquiries such as general account questions, online banking support, credit and debit card inquiries, and transactions including loan payments and internal transfers.
• Provide education and assistance to members regarding other credit union products and services.
• Recommend products and services to enhance members' financial lives.
• Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary.
• Convey member feedback through appropriate channels for evaluation and addressing.

Education And Experience

• A high school diploma or GED is required.
• A minimum of six months of experience in customer service is required.
• Prior call center experience is preferred.
• Prior experience in a financial institution or related field is preferred.

Knowledge, Skills, And Abilities

• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems.
• Effective at working in a fast-paced environment with the ability to multi-task.
• Interpersonal and customer service skills to provide an exceptional member experience.
• Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner.

Benefits

• Health, Dental, and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starting accrual upon hire, with a birthday off.
• 401k Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities & professional development.
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms.
• And many more!

About the Role

At GECU, we are dedicated to maintaining quality service, fostering an employee-friendly workplace, and nurturing our team members through skill development and career advancement opportunities.

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