Member Service Representative

Communication Federal Credit Union has proudly served its members since 1939. We're committed to our communities, providing financial education and supporting local organizations to truly make a difference. CFCU has been ranked in the Top 5 Credit Unions in Oklahoma by Forbes for many years and received Bauer Financial Report's prestigious "Five-Star" rating as one of the nation's most stable and best-performing credit unions. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences!

About the role

As a Member Service Representative, you are responsible for providing prompt and courteous member service while processing accurate teller transactions. Cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. You will also serve as the primary contact for many member dealings at CFCU.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Requirements

• High school diploma or G.E.D.
• Minimum 1 year of experience in a financial institution or retail customer sales/service environment.
• Prior cash-handling experience preferred.

Ideal Candidate

• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with a strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrives handling multiple tasks in a fast-paced, service-oriented environment.
• Embraces new opportunities with strong initiative to accomplish tasks.

Schedule

Rotation: Monday–Friday, available to work from 7:45 AM (earliest shift) until 6:15 PM (latest shift); also some Saturdays, from 9 AM–12 PM.

Benefits

• Competitive pay with advancement opportunities
• Yearly performance incentive
• 11 paid holidays
• Paid time off (starting at 16 days per year with years of service increases)
• 200% 401(k) match up to 5%
• Medical plans with a $5.00 employee-only per pay period plan
• Dental, vision, short-term disability insurance
• Hospital and accident indemnity plans
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability insurance
• Flexible spending accounts (medical and dependent care)
• Tuition/educational assistance
• Employee perks and discounts