Member Service Representative

About the Role

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. Cross-sell credit union products and services in alignment with members' financial needs and strategic goals of the credit union. This position serves as a front-line contact for most member dealings at the credit union.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-selling.

Qualifications

• High school diploma or G.E.D. required.
• At least 1-2 years of experience in financial institution or retail customer sales/service environment required.
• Prior cash-handling experience strongly preferred.
• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrives handling multiple tasks in fast paced, service-oriented environment.
• Embraces new opportunities with strong initiative to accomplish tasks.

Schedule

Monday-Friday and some Saturdays; must be available to work 7:45am for earliest shift until 6:15pm on latest shift; some Saturdays 9am-12pm. Rotating Saturdays required.

Benefits

• 11 Paid Holidays
• 200% 401(k) Match up to 5%
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• Paid Time Off (16 days/year and increases with years of service)
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Tuition/Educational Assistance
• Many other Employee Perks & Discounts