Member Service Representative

About the role

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Serve as primary contact and build relationships with CFCU members.
• Understand and cross-sell CFCU products and services.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Requirements

• High school diploma or G.E.D.
• Minimum 1 year of experience in a financial institution or retail customer sales/service environment.
• Prior cash-handling experience preferred.

Benefits

• 11 Paid Holidays
• 200% 401(k) Match up to 5%
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• Paid Time Off (Start at 16 days/year, increases with years of service)
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Tuition/Educational Assistance
• Employee Perks and Discounts

Pay

Competitive Pay with advancement opportunities.

Schedule

Rotating Weekly Schedule: Monday - Friday, early shift must be able to begin work 7:45am; closing shift must be able to work until 6:15pm; some Saturdays 9am-12pm.