Member Service Representative

About the role

This role involves providing excellent member service while assisting members with various financial transactions such as cashing checks, accepting deposits, transferring funds, receiving loan payments, and providing account information.

Responsibilities

• Receives and processes deposits by cash or check via in person, night depository, or by mail.
• Disburses share withdrawals by cash or check.
• Processes coin.
• Receives and processes loan payments and IRA or HSA contributions.
• Sells money orders and cashier's checks to members.
• Balances cash drawer and daily transactions.
• Scans checks and teller work daily.
• May perform vault responsibilities and approve transactions for less experienced MSRs.
• May open, close and maintain consumer checking and savings accounts, CDs, IRA's and HSA's.
• Responds to members basic questions concerning their accounts.
• Refers issues that are beyond their knowledge or authority to the appropriate staff member.
• Welcomes members and provides routine information concerning products and services.
• Identifies cross-sell opportunities and cross-sells services to members.
• Directs members to appropriate department for specific information and service.
• Updates basic member account information on core system and performs file maintenance.
• Performs other duties as assigned.

Qualifications

• One to twelve months prior cashing handling and customer service experience preferred.
• A High School Diploma or HSE.
• Excellent cash handling and member service skills (outgoing!)
• Extremely detail oriented.
• Basic knowledge of personal computer operations and related software programs.
• Ability to work as a team member.
• Ability to cross-sell Beacon products and services according to member needs.

Pay

Standard position hours are Monday through Wednesday 8:15-5:15, Thursday 11-3, Friday 8:15-5:15, and Saturday 9-12 (1-2 Saturdays off per month).

Schedule

Hours may vary based on member center coverage needs.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k) match.
• Incentive/bonus program.
• Tuition reimbursement.
• and more!

Why Beacon?

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.