Member Service Rep

Essential Functions

• Greet and welcome members to the credit union in a courteous, friendly, respectful, professional and timely manner, providing prompt, accurate and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
• Aid with mail or email transactions as needed.
• Cash share drafts/checks and process withdrawals; pay out money after verification of Identification and member balances.
• Receive consumer loan, home loan and other payments, and ensure the payments match balances due and are accurate when posting to the computer.
• Generate member receipts.
• Post IRA contributions and withdrawals, open and/or close certificates of deposit. Opening IRA accounts, processing transfers and rollovers.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.
• Promote, explain, refer and cross-sell other credit union services such as electronic services, credit and debit cards, accounts and loans.
• Open membership accounts and additional shares.
• Correct processing of maintenance on existing accounts (name, address, beneficiary and any other ownership changes).
• Properly close accounts by member request or beneficiary purposes.
• Interview members for loan applications. Accurately collect information in order to process and fund all loan types (secured and unsecured).
• Comply with NMLS registry and training to offer home equity loan products. Knowledge to complete account and loan documentation.
• Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.
• Assist tellers and newer staff members as a resource for member solutions.
• Troubleshoot and resolve member concerns.
• Ensure compliance with all internal controls and established policies and procedures.
• Complete required training curriculum as identified by management and/or Organizational Development.
• Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Competencies

• Superb member service orientation.
• Strong numeric ability.
• Accuracy and attention to detail.
• Computer proficiency.
• Stress management/composure.
• Good listening and communication skills.
• Honesty and integrity.
• Teamwork.

Work Environment

This job operates in a branch or office setting. This role routinely uses standard office equipment such as computers, software, phones, photocopiers, recyclers, ATMs, filing cabinets, multi-function machines and video.

This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Physical Demands

This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work

Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.

Additional Eligibility Qualifications

• Multi-lingual capabilities to include Spanish are a plus.