Member Service Processor

Maintained Duties

• Maintain a working knowledge of policy and procedures to assist with audits, report review, managing exceptions, and error resolution.
• Responsible for accurate reporting to state and federal authorities in compliance with regulatory requirements.
• Utilize MRM to manage tickets for member services, ensuring adherence to Service Level Agreements (SLAs).
• Perform quality assurance checks on member and deposit account documentation, including data accuracy, in accordance with regulatory and internal standards.
• Provide support to frontline staff by building awareness, capability, and consistency through error research and resolution.
• Perform member research including verification of deposits and attorney verifications.
• Maintain a working knowledge of the systems utilized for deposit and member service functions in order to perform all job duties accurately and efficiently.
• Work knowledge of Dupaco’s products and procedures, specifically deposit issues.

Qualifications

• High school diploma or equivalent.
• Proficiency in computers; ability to learn in-house application software and manage various accounting programs and systems.
• Demonstrate complex problem-solving and strong decision-making skills to solve problems in a timely manner.
• Maintain confidentiality in all credit union matters.
• Must be a self-starter with high energy and motivation.