Member Service Center Representative

Core Responsibilities

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in processing of transactions;
• Provide by telephone, general and specific service-related information concerning Credit Union products, services or policies;
• Respond to members' requests, problems and complaints, and/or direct the member to the proper person for specific information and assistance;
• Cross-sell and/or promote PSFCU products and services to PSFCU members and prospective members.
• Assist members in balancing their accounts
• Research account discrepancies;
• Provide member service in Online Banking setup;
• Process stop payment requests for share drafts and revocation of authorization for ACH debits;
• Accept member requests for draft copies, copies of statements and account history, and copies of tax forms;
• Maintain comprehensive and in-depth knowledge of the Credit Union’s line of products and services to ensure effective cross selling;
• Provide member services to ATM, VISA and Debit Card holders;
• Open/create and close ATM and Debit Card accounts;
• Facilitate Visa Card, Debit Card and ATM Card activation;
• Process payments for Visa Credit Cards and Loans;
• Order and reorder checkbooks from Harland Clarke;
• Open new memberships and share draft accounts over the phone;
• Provide members with information regarding consumer loans, real estate loans, business loans, and VISA cards;
• Accept Credit Card applications and Vehicle Loan applications;
• Perform name and address verification for merchants in regards to Visa and Debit cards;
• Provide service/information resource for co-workers;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Temporarily increase credit limit on Credit Cards up to the maximum amount specified for this position;
• Perform any other duties or responsibilities, as required or assigned.

Requirements

• A high school diploma;
• 1 – 3 years financial institution experience;
• 1 year experience in a call center or as a customer service representative;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish;
• Zero to one year of work experience, preferred, but not required in a financial institution.

Pay

$20.00 - $22.26 per hour

Equal Opportunity Employer

AN EQUAL OPPORTUNITY EMPLOYER