Member Service Center Representative

AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.

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About the role

Join AmeriCU Credit Union as a dedicated member of our team. We are seeking individuals who are passionate about helping our members achieve their financial goals and contribute to the growth of our community.

Responsibilities

• Provide exceptional customer service to members through phone, email, and in-person interactions.
• Manage member accounts, including account maintenance, balance inquiries, and transaction processing.
• Develop and maintain positive relationships with members to build trust and loyalty.
• Participate in ongoing professional development to stay current with industry trends and best practices.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.

Qualifications

• Experience in a customer service or financial field preferred.
• Strong problem-solving and organizational skills.
• Passion for community banking and financial services.

Skills

• Customer service orientation.
• Attention to detail.
• Effective verbal and written communication skills.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer match.
• Flexible work schedule.
• Professional development opportunities.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are flexible to accommodate your needs.