Member Service Associate - Phifer

About the role

The Member Services Associate assists with membership and program enrollment, answers questions regarding activities, handles telephone calls, runs errands, provides administrative support, and serves as a communication link between shifts.

Responsibilities

• Accepting payments for program, memberships, etc.
• Being responsible for cash drawer
• Maintaining proper usage of membership cards
• Answering the telephone and directing calls
• Leaving the facility to run daily errands
• Serving as a communication link between shifts regarding copies that need to be made
• Performing other office duties as assigned

Requirements

• Positive attitude and enthusiastic performance of duties
• Smiling
• Engagement with members
• Paying attention to details and following through to ensure member satisfaction
• Understanding of YMCA programs and services
• Ability to work independently and as part of the team
• Strong organizational, math, and problem-solving skills

Qualifications

• High school graduate (preferred)
• Previous general office experience
• Good oral and written communication skills
• Familiarity with office equipment
• Pass the quiz for Daxko (membership software) training

Skills

• Creating a safe, inclusive environment
• Following YMCA policies and procedures related to abuse prevention
• Reporting concerns or incidents immediately
• Maintaining appropriate boundaries with youth and members

Benefits

• Employee Assistance Program
• Retail Contribution

Pay

$11.00 - $13.50 /Hr.

Schedule

Nightly shift work is required.