Member Service Agent, Gamewise
Delaware North · Linwood, NJ · 1 mo ago
OTHR$20/hrFull-time
About the role
Delaware North Gaming is hiring full-time Member Service Agents to join their team at Gamewise in Linwood, New Jersey.
Responsibilities
- Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation
- Take/make inbound and outbound calls
- Explain policies, terms, and procedures clearly and professionally while maintaining empathy
- Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls
- Identify and escalate responsible gaming concerns in accordance with policy
- Accurately document all interactions while maintaining confidentiality and data protection standards
- Maintain service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods
Requirements
- Minimum of 1 year of customer service experience, preferably in online gaming, sportsbook, casino, financial services, or another regulated environment
- The ability to obtain and maintain the proper state gaming commission license is required
- Strong written and verbal communication skills
- Ability to multitask and manage multiple systems simultaneously
- Basic analytical and problem-solving skills
- Ability to work flexible hours, including evenings, weekends, or holidays if necessary
- No degree required
Qualifications
- Must be able to work nights, weekends, and holidays as needed
Skills
- Customer service experience
- Online gaming experience
- Financial services experience
- Regulated environment experience
Benefits
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Pay
$20.00 - $20.00 / hour
Schedule
Days, Evenings, Holidays, Weekends, M-F OT as needed