Member Sales & Service Specialist - Queen Creek
for each heading. Use - for lists. Use
for prose. Do not repeat job title. No Job ID etc. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. Include sections only when posting has real specific content. Avoid filler like "commensurate with experience". We need to extract content.
Let's parse posting:
First part: enthusiastic description: "ARE YOU A MAGICAL UNICORN? ..." This is fluff but contains info about role: outgoing extrovert, loves people, confident, energetic, loves people and sales, positive, enthusiastic, passion for supporting team and community, extreme passion for customer service, making people smile, friendly, willing to learn, building relationships, striking up conversation with stranger, listening to life story fuels soul. This is basically description of role. Could be "About the role" section.
Then description of Member Sales & Service Specialist responsibilities: assist Studio Manager with having connected, personable conversations with prospects, helping book prospects into intro classes, converting prospects into members, know members and anticipate needs, experts in membership sales, retail sales, private training sales, must be comfortable chatting and building connections on phone with prospects, this is a sales position, required to sell Pilates to anyone that reaches out, Pilates/fitness knowledge helpful but not required, part of studio hype squad, young company growing fast, things change quickly, never bored, ample opportunity to grow, develop, be challenged. Purpose: encouraging and inclusive community experience empowering everyone to live best life via movement through mind-body connection of Pilates. Core: positive & enthusiastic, support community and team, grow or die.
Then "Technical requirements of the job:" then "Responsibilities & Duties" list bullet points.
Then "Qualifications & Skills" list bullet points.
Then "Benefits & Perks" list bullet points.
Then company description about Club Pilates.
We need sections: About the role (maybe from first part), Responsibilities (list), Qualifications (maybe combine Qualifications & Skills?), Skills (maybe separate?), Benefits, Pay, Schedule.
We have Pay: "Starting at $15 per hour plus commissions and free classes!" Also "Additional Compensation From Commission Paid On Sales". So Pay section can include that.
Schedule: Not explicitly mentioned. No schedule info. So we should NOT create Schedule section unless posting actually states it. It does not, so omit.
Benefits: we have "Benefits & Perks" list: Starting at $15 per hour plus commissions and free classes! Additional Compensation From Commission Paid On Sales Employee status (W2) not a contractor FREE PILATES CLASSES Merchandise discounts Opportunities for growth within the studios. Also maybe other benefits like free classes, merchandise discounts, growth opportunities. Also maybe "Employee status (W2) not a contractor" is a benefit? Could be included.
We also have company description about Club Pilates; could be part of About the role or separate? Not required heading. Could be included in About the role as extra prose.
We must not repeat job title. No markdown.
We need to output only HTML fragment.
Let's craft sections:
About the role
... prose summarizing description ...
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details, not just summarize. But we can paraphrase but must keep all info. That's tricky: we cannot omit any substantive detail. We need to include all details from posting. However we can rephrase but must keep meaning. Probably acceptable to rewrite but keep all facts.
Let's extract all substantive info from posting:
From enthusiastic intro:
- Outgoing extrovert that loves people.
- Confident and energetic.
- Loves people and sales with equal enthusiasm.
- Positive and enthusiastic.
- Passion for supporting team and community.
- Extreme passion for customer service and making people smile every day.
- Friendly and willing to learn.
- Building relationships with new and existing teammates and members.
- Striking up conversation with stranger and listening to their life story fuels soul.
Then description of Member Sales & Service Specialist:
- Assist Studio Manager with having connected, personable conversations with prospects.
- Help book prospects into intro classes to experience Pilates.
- Convert prospects into members of community.
- Know members and anticipate their needs in advance.
- Experts in all things membership sales, retail sales, and private training sales.
- Must be comfortable chatting and building connections on the phone with prospects.
- This is a SALES position.
- Required to sell Pilates to anyone and everyone that reaches out.
- Pilates and/or fitness knowledge or background is helpful but not required.
- Part of studio hype squad.
- Company is fairly young, growing at break-neck speed; things will change quickly; never bored; ample opportunity to grow, develop, be challenged.
- Purpose: provide an encouraging and inclusive community experience that empowers everyone to live their best life via movement through mind-body connection of Pilates.
- Core values: positive & enthusiastic, support community and team, grow or die.
Then Responsibilities & Duties list:
- Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed.
- Execute sales protocols for prospect follow-up, membership sales, or intro class booking.
- Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email.
- Conduct tours of the facility while actively engaging with individuals.
- Meet or exceed sales call goals per shift.
- Meet or exceed assigned KPI’s.
- Achieve personal and studio-level sales goals.
- Help to maintain a clean and orderly studio.
- Participate in special events as needed to promote the studio.
- Smile a ridiculous amount.
- Other duties as assigned.
Qualifications & Skills list:
- Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
- Must be comfortable with public speaking in groups of up to 12 people.
- Strong sales and customer service skills.
- Goal-oriented with an ability to achieve membership, retail, and service objectives.
- Ability to learn and use the Club Ready software system.
- Punctual, reliable and professional.
- Ability to work harmoniously as part of a team.
- Ability to adapt and evolve in an ever-changing fast-paced diverse environment.
- Ability to stand or sit for up to 8 hours throughout the workday.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Reliable means of transportation to studio and occasional offsite events.
Benefits & Perks list:
- Starting at $15 per hour plus commissions and free classes!
- Additional Compensation From Commission Paid On Sales
- Employee status (W2) not a contractor
- FREE PILATES CLASSES
- Merchandise discounts
- Opportunities for growth within the studios
Company description (maybe not needed but could be included in About the role as extra prose). It includes:
- Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with nearly 700 locations across 5 countries (and growing!).
- Despite the pandemic, Club Pilates opened more than 60 new studios since 2020 and now has over 620 locations in North America alone.
- Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on Franchise Times' Fast & Serious in both 2019 and 2020, landed at #104 on Entrepreneur Magazine's 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in Inc. Magazine's Inc. 5000 list three years running.
- We believe that Pilates is the path to a fuller, more satisfying physical existence.
- We believe that being in control of your body helps you to be in control of your life.
- And best of all, we believe that you can start anytime.
- Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone.
- Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre.
- Get social with us on Instagram and LinkedIn.
We need to include all substantive info. So we should incorporate company description somewhere, maybe in About the role or a separate section like "About the company". But headings list only includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the company". Could embed in About the role.
We also have Pay: we have starting wage and commissions. Could be separate Pay section. Benefits section already includes starting wage etc. But we could separate Pay and Benefits. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Pay and Benefits into Benefits section? But they said include Pay section only if posting actually states them. It does state starting wage and commissions. So we could have Pay section with that info, and Benefits section with other perks (free classes, merchandise discounts, growth opportunities, W2 status). However the Benefits & Perks list already includes starting wage etc. To avoid duplication, we could put Pay section with wage and commissions, Benefits section with free classes, merchandise discounts, growth opportunities, W2 status. Ensure we don't duplicate.
Let's extract Pay: Starting at $15 per hour plus commissions and free classes! Additional Compensation From Commission Paid On Sales. Actually free classes is a benefit, not pay. But the line includes free classes. Might be ambiguous. We'll treat Pay: Starting at $15 per hour plus commissions. Benefits: free classes, merchandise discounts, opportunities for growth, W2 status.
Now we need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Now produce HTML.
Structure:
About the role
... combined description ...
Responsibilities
- ...
...
Qualifications
- ...
...
Skills
Maybe we could combine Qualifications and Skills? But they are separate headings allowed. The posting has "Qualifications & Skills" together. We could split into Qualifications and Skills sections. But we need to ensure we don't create thin sections. However we have enough items to fill both.
We could put Qualifications: items like "Excellent communication and interpersonal skills...", "Must be comfortable with public speaking...", "Strong sales and customer service skills.", "Goal-oriented with ability to achieve membership, retail, and service objectives.", "Ability to learn and use the Club Ready software system.", "Punctual, reliable and professional.", "Ability to work harmoniously as part of a team.", "Ability to adapt and evolve in an ever-changing fast-paced diverse environment.", "Ability to stand or sit for up to 8 hours throughout the workday.", "Hearing sufficient to understand conversations, both in person and on the telephone.", "Reliable means of transportation to studio and occasional offsite events."
Skills: maybe we could treat some as skills: "Excellent communication and interpersonal skills", "Public speaking", "Strong sales and customer service skills", "Goal-oriented", "Ability to learn Club Ready", etc. But that duplicates. Better to keep Qualifications as the list and maybe Skills empty? But we cannot create empty heading. So we need to decide: either combine Qualifications and Skills into one section under either heading, or split logically.
Given the posting lumps them together, we could create a single section Qualifications & Skills
but the instruction says use headings like "Qualifications", "Skills". It didn't forbid using combined heading? It says use for section headings (e.g. About the role
for prose. Do not repeat job title. No Job ID etc. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. Include sections only when posting has real specific content. Avoid filler like "commensurate with experience". We need to extract content. Let's parse posting: First part: enthusiastic description: "ARE YOU A MAGICAL UNICORN? ..." This is fluff but contains info about role: outgoing extrovert, loves people, confident, energetic, loves people and sales, positive, enthusiastic, passion for supporting team and community, extreme passion for customer service, making people smile, friendly, willing to learn, building relationships, striking up conversation with stranger, listening to life story fuels soul. This is basically description of role. Could be "About the role" section. Then description of Member Sales & Service Specialist responsibilities: assist Studio Manager with having connected, personable conversations with prospects, helping book prospects into intro classes, converting prospects into members, know members and anticipate needs, experts in membership sales, retail sales, private training sales, must be comfortable chatting and building connections on phone with prospects, this is a sales position, required to sell Pilates to anyone that reaches out, Pilates/fitness knowledge helpful but not required, part of studio hype squad, young company growing fast, things change quickly, never bored, ample opportunity to grow, develop, be challenged. Purpose: encouraging and inclusive community experience empowering everyone to live best life via movement through mind-body connection of Pilates. Core: positive & enthusiastic, support community and team, grow or die. Then "Technical requirements of the job:" then "Responsibilities & Duties" list bullet points. Then "Qualifications & Skills" list bullet points. Then "Benefits & Perks" list bullet points. Then company description about Club Pilates. We need sections: About the role (maybe from first part), Responsibilities (list), Qualifications (maybe combine Qualifications & Skills?), Skills (maybe separate?), Benefits, Pay, Schedule. We have Pay: "Starting at $15 per hour plus commissions and free classes!" Also "Additional Compensation From Commission Paid On Sales". So Pay section can include that. Schedule: Not explicitly mentioned. No schedule info. So we should NOT create Schedule section unless posting actually states it. It does not, so omit. Benefits: we have "Benefits & Perks" list: Starting at $15 per hour plus commissions and free classes! Additional Compensation From Commission Paid On Sales Employee status (W2) not a contractor FREE PILATES CLASSES Merchandise discounts Opportunities for growth within the studios. Also maybe other benefits like free classes, merchandise discounts, growth opportunities. Also maybe "Employee status (W2) not a contractor" is a benefit? Could be included. We also have company description about Club Pilates; could be part of About the role or separate? Not required heading. Could be included in About the role as extra prose. We must not repeat job title. No markdown. We need to output only HTML fragment. Let's craft sections:
About the role
... prose summarizing description ...
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details, not just summarize. But we can paraphrase but must keep all info. That's tricky: we cannot omit any substantive detail. We need to include all details from posting. However we can rephrase but must keep meaning. Probably acceptable to rewrite but keep all facts. Let's extract all substantive info from posting: From enthusiastic intro: - Outgoing extrovert that loves people. - Confident and energetic. - Loves people and sales with equal enthusiasm. - Positive and enthusiastic. - Passion for supporting team and community. - Extreme passion for customer service and making people smile every day. - Friendly and willing to learn. - Building relationships with new and existing teammates and members. - Striking up conversation with stranger and listening to their life story fuels soul. Then description of Member Sales & Service Specialist: - Assist Studio Manager with having connected, personable conversations with prospects. - Help book prospects into intro classes to experience Pilates. - Convert prospects into members of community. - Know members and anticipate their needs in advance. - Experts in all things membership sales, retail sales, and private training sales. - Must be comfortable chatting and building connections on the phone with prospects. - This is a SALES position. - Required to sell Pilates to anyone and everyone that reaches out. - Pilates and/or fitness knowledge or background is helpful but not required. - Part of studio hype squad. - Company is fairly young, growing at break-neck speed; things will change quickly; never bored; ample opportunity to grow, develop, be challenged. - Purpose: provide an encouraging and inclusive community experience that empowers everyone to live their best life via movement through mind-body connection of Pilates. - Core values: positive & enthusiastic, support community and team, grow or die. Then Responsibilities & Duties list: - Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed. - Execute sales protocols for prospect follow-up, membership sales, or intro class booking. - Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email. - Conduct tours of the facility while actively engaging with individuals. - Meet or exceed sales call goals per shift. - Meet or exceed assigned KPI’s. - Achieve personal and studio-level sales goals. - Help to maintain a clean and orderly studio. - Participate in special events as needed to promote the studio. - Smile a ridiculous amount. - Other duties as assigned. Qualifications & Skills list: - Excellent communication and interpersonal skills in person, on the telephone, via email, and text message. - Must be comfortable with public speaking in groups of up to 12 people. - Strong sales and customer service skills. - Goal-oriented with an ability to achieve membership, retail, and service objectives. - Ability to learn and use the Club Ready software system. - Punctual, reliable and professional. - Ability to work harmoniously as part of a team. - Ability to adapt and evolve in an ever-changing fast-paced diverse environment. - Ability to stand or sit for up to 8 hours throughout the workday. - Hearing sufficient to understand conversations, both in person and on the telephone. - Reliable means of transportation to studio and occasional offsite events. Benefits & Perks list: - Starting at $15 per hour plus commissions and free classes! - Additional Compensation From Commission Paid On Sales - Employee status (W2) not a contractor - FREE PILATES CLASSES - Merchandise discounts - Opportunities for growth within the studios Company description (maybe not needed but could be included in About the role as extra prose). It includes: - Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with nearly 700 locations across 5 countries (and growing!). - Despite the pandemic, Club Pilates opened more than 60 new studios since 2020 and now has over 620 locations in North America alone. - Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on Franchise Times' Fast & Serious in both 2019 and 2020, landed at #104 on Entrepreneur Magazine's 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in Inc. Magazine's Inc. 5000 list three years running. - We believe that Pilates is the path to a fuller, more satisfying physical existence. - We believe that being in control of your body helps you to be in control of your life. - And best of all, we believe that you can start anytime. - Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. - Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre. - Get social with us on Instagram and LinkedIn. We need to include all substantive info. So we should incorporate company description somewhere, maybe in About the role or a separate section like "About the company". But headings list only includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "About the company". Could embed in About the role. We also have Pay: we have starting wage and commissions. Could be separate Pay section. Benefits section already includes starting wage etc. But we could separate Pay and Benefits. However the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Pay and Benefits into Benefits section? But they said include Pay section only if posting actually states them. It does state starting wage and commissions. So we could have Pay section with that info, and Benefits section with other perks (free classes, merchandise discounts, growth opportunities, W2 status). However the Benefits & Perks list already includes starting wage etc. To avoid duplication, we could put Pay section with wage and commissions, Benefits section with free classes, merchandise discounts, growth opportunities, W2 status. Ensure we don't duplicate. Let's extract Pay: Starting at $15 per hour plus commissions and free classes! Additional Compensation From Commission Paid On Sales. Actually free classes is a benefit, not pay. But the line includes free classes. Might be ambiguous. We'll treat Pay: Starting at $15 per hour plus commissions. Benefits: free classes, merchandise discounts, opportunities for growth, W2 status. Now we need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now produce HTML. Structure:About the role
... combined description ...
Responsibilities
- ... ...
Qualifications
- ... ...