Member Relationship Specialist II - Pleasantville Float

About the role

Responsible for providing exceptional customer service to members, handling inquiries, and resolving issues related to financial products and services.

Responsibilities

• Handle member inquiries via phone, email, and in-person.
• Process transactions and provide account information.
• Resolve member complaints and escalate complex issues to supervisors.
• Train new employees and assist with ongoing training programs.

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 2 years of relevant customer service experience.
• Strong problem-solving and interpersonal skills.
• Proficient in Microsoft Office Suite.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Knowledge of financial products and services.

Skills

• Customer service skills.
• Financial product knowledge.
• Problem-solving abilities.

Benefits

• Paid time off.
• Health insurance options.
• Retirement plan contributions.

Pay

$20.00 per hour.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM.