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Jobs · OTHR · California

Member Relationship Specialist II

USC Auxiliary Services · Los Angeles, CA · 1 wk ago
OTHR$20.57–$24/hrPart-time

USC Credit Union, located steps from USC’s University Park campus near Downtown Los Angeles, is looking for an experienced part-time Member Relationship Specialist II for its fast-paced Call Center. This position works on-site and reports directly to the Call Center Manager and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist gathers and analyzes member data at the time of each interaction to respond to inquiries and offers customized solutions using in-depth knowledge of USCCU products, services, and technologies.

Responsibilities

  • Consistently meet established performance standards, service standards, and sales goals
  • Develop and deepen member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
  • Use active, reflective, and empathic listening to triage member calls to assess member needs and apply the proper protocol effectively and in a timely manner
  • Process member transactions/inquiries coming through the telephone channel efficiently, accurately, and in a timely manner, including deposits and withdrawals, loan payments, new account applications, lending applications, and all related documentation
  • Use credit scoring, sound lending practices, and solid judgment to make lending recommendations or decisions
  • Ensure compliance with all applicable laws, regulatory requirements, policies, and procedures as they relate to USCCU’s products and services
  • Act, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches

Requirements

  • Minimum of one year of experience in financial institution sales and service with a proven track record of meeting production and sales goals
  • Knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
  • High sense of urgency, attention to detail, initiative, and integrity
  • Exceptional interpersonal, customer service, and communication skills
  • Pass a pre-employment background and credit check
  • Demonstrated lending experience and knowledge of consumer loan products and services
  • Ability to work independently with minimal supervision and as a member of a team
  • Ability to multi-task and build relationships in a sales environment
  • Demonstrated experience with office management software/tools (e.g., Google suite, Slack, Microsoft Excel)

Qualifications

  • Minimum Education: High school or equivalent
  • Minimum Experience: 1 year of customer service, sales, or retail banking experience
  • Preferred Education: Bachelor's degree in related field(s)
  • Preferred Experience: 3 years of customer service, sales, or retail banking experience or experience at a financial institution
  • Preferred Skills: Knowledge of various job-related regulations (e.g., Bank Secrecy Act, Regulation E, Gramm-Leach-Bliley Act)

Pay

The hourly rate range for this position is $20.57 - $24.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Benefits

  • Medical through USC Network, Blue Cross, and Kaiser
  • Dental
  • Vision
  • Dependent Care and Health Care Flexible Spending Accounts (FSAs)
  • Retirement with up to 10% employer contributions
  • Tuition reimbursement
  • Paid Time Off (PTO) including up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty
  • Life and voluntary insurance benefits
  • WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents
  • Other generous perks and discounts

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