Member Relationship Specialist II - Camden

About the role

Responsible for providing exceptional customer service to members, managing member relationships, and ensuring compliance with regulatory requirements.

Responsibilities

• Handle member inquiries via phone, email, and in-person visits
• Manage member accounts and provide account updates
• Conduct member outreach and retention activities
• Ensure compliance with federal and state regulations
• Participate in team meetings and training sessions

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• Minimum 2 years of customer service experience
• Strong interpersonal and communication skills
• Proficient in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Qualifications

• Excellent problem-solving and decision-making abilities
• Highly organized and detail-oriented
• Passionate about member service

Skills

• Customer service skills
• Microsoft Office Suite proficiency
• Effective communication skills
• Team player

Benefits

• Competitive salary
• Paid time off
• Health insurance
• Professional development opportunities

Pay

• $30 - $35 per hour

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM