Member Relations Representative I

About the role

Bandera Electric Cooperative (BEC) and BEC Fiber are seeking a dynamic Member Relations Representative I to provide exceptional customer service to members and subscribers.

Responsibilities

• Provide information about BEC’s services and programs
• Handle basic member inquiries via phone, email or in-person
• Handle general inquiries, including billing
• Process return mail
• Process new and existing service/fiber applications
• Process service orders
• Process cash or electronic payments
• Open, balance and close cash drawer daily with accuracy and in a timely manner
• Document all inquiries and maintain accurate membership records
• Maintain member’s personal and contact information on accounts
• Ensure all legal documentation is uploaded to member accounts
• Provide support for outages or other emergency situations as required
• Escalate complex issues to Member Relations Representative II or Supervisors as needed

Qualifications and Requirements

• Education: High School diploma or equivalent
• Experience: 1 to 2 years of customer service experience
• Knowledge, Skills, and Abilities (KSA’s): Excellent customer service skills, excellent communication and organizational skills, strong problem-solving skills, proficient in the use of Microsoft Office programs, bilingual in Spanish preferred
• Additional Requirements: Valid Texas Driver’s License and related insurance, must pass a background check and drug screening