Member Relations Manager

About the role

The Member Relations Manager will define and lead the end-to-end member experience for Quite Remarkable. This role is responsible for building a high-touch, personalized service model that reflects the brand’s commitment to excellence.

Responsibilities

• Design and implement the member journey and service standards
• Build and lead the member relations and concierge team
• Oversee onboarding, engagement, and retention strategies
• Implement CRM systems and lifecycle management
• Establish service protocols and quality benchmarks
• Continuously improve the member experience based on feedback

Requirements

• 5+ years in hospitality, luxury service, or customer experience
• Experience building and leading service teams
• Strong understanding of high-touch, personalized service models
• Operational excellence and attention to detail
• Passion for delivering exceptional experiences

Qualifications

• AI-First Approach: You don’t just talk about AI; you use it. You’ll be AI-native—not “AI-aware.” You’ll design, own, and evolve agentic workflows that dramatically expand your leverage.
• Technical Skills: You have a proven track record of using generative AI for creative production and machine learning for audience segmentation.

Benefits

• Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
• Join forces with our diverse Global Community and connect with team members from all over the world.
• We offer a comprehensive extended health benefits package to ensure your total well-being.
• We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
• Enjoy delectable, complimentary lunches and participate in exciting team events in the office.

Pay

$90,000 – $120,000

Schedule

This role will be fully in-office. We believe that being together in person fosters the strongest collaboration, creativity, and culture. This role may also require flexibility to travel as needed in support of partnerships, programming, and brand initiatives.