Member Relations Manager

About the role

MEMBER RELATIONS MANAGER, Media Lab - External Relations Team

Responsibilities

• Act as the primary liaison to member organizations and their senior leadership (CEOs, CTOs), ensuring demonstration of membership value and driving contract renewals through proactive engagement.
• Maintain deep knowledge of faculty and student research to strategically match the Lab’s capabilities with member needs.
• Assess organizational fit and recommend high-value collaboration opportunities.
• Plan and execute member visits, workshops, and demonstrations.
• Co-organize bi-annual multi-day events and design virtual engagement programs to maximize interaction between member companies and the Lab.
• Monitor membership health through continuous tracking of interactions, collaborations, and satisfaction metrics.
• Analyze contract progress and provide strategic recommendations to optimize relationships.

Requirements

• Bachelor’s degree in a related field; minimum of three years of experience in development, project management, or other related field required.
• Able to understand and convey complex research to audiences with varying levels of technical expertise.
• Comfortable with and effective at public speaking.
• Strong organizational awareness.
• Outstanding writing, editing, and presentation skills.
• Excellent interpersonal skills and ability to interact with visitors of any status(company, academic, diplomatic, press, VIP, etc.) in person, in writing, or via the phone.
• Ability to work with the diverse research, staff, and student population in the Lab.
• Demonstrated sound judgment and ability to maintain confidentiality.
• Strong public speaking skills and comfort leading and facilitating discussions with diverse audiences.

PREFERRED

• Degree in a technical or scientific field.
• Experience working in a for-profit organizational environment with a strong background in client relationship management.
• Experience with designing, planning, and executing externally facing events, both large- and small-scale.

Benefits

This role requires five days a week on-site, although there can be periodic flexibility for remote work.

Schedule

Occasional evening and weekend work will be required.

Pay

N/A