Member Relations Attendant

Position Summary

Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations. This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry.

Core Purpose of the Role

• Support the execution of exceptional member experiences
• Learn and assist in the operational rhythm of a private club
• Develop an understanding of hospitality-driven leadership
• Build foundational skills in event execution, service delivery, and member relations

Key Responsibilities

• Support the execution of club events and member programming
• Assist in day-to-day hospitality touchpoints across dining, pool, and social spaces
• Observe and participate in service delivery with a focus on consistency and personalization
• Identify opportunities to enhance guest and member experience
• Assist with club event planning and execution
• Support setup, flow, and service coordination for member functions
• Participate in post-event review and operational feedback
• Engage in seasonal operations including poolside hospitality
• Support service standards in outdoor and casual environments
• Learn the importance of experience continuity across all club settings
• Aid in shadowing leadership across departments including: Food & Beverage, Events, Membership Experience, Club Programming, and Service Operations
• Assist with execution of service standards and operational processes
• Develop understanding of how hospitality impacts: Member satisfaction, Retention, Recruitment
• Contribute ideas for enhancing member experience
• Support implementation of operational enhancements
• Participate in service evaluations and improvement initiatives

Learning & Development Focus

• Build knowledge in: Private club service culture, Event operations, Member relationship management, Cross-department collaboration, Hospitality leadership fundamentals, Operational excellence

Ideal Candidate

• Passionate about hospitality and service excellence
• Interested in pursuing a career in club or hospitality leadership
• Strong interpersonal and communication skills
• Curious, proactive, and eager to learn
• Comfortable working in a dynamic, member-facing environment
• Professional and team-oriented