Member Relations Coordinator

Summary

Marks the club through direct client contact to maximize membership experience. Maintains ongoing relationship with members in support of the club’s goals to achieve overall Membership growth.

Essential Functions

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Builds and facilitates the Club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Works with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans.
• Attends events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Facilitates the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports in the development and implementation of retention strategies.
• Supports, communicates and adheres to the company’s mission, brand and core values.

Qualifications

• Excellent people and communication skills.
• Demonstrated outstanding customer service.
• Excellent organizational skills, attention to detail, drive and motivation.
• One year of golf course/private club related work experience is preferred.
• Special consideration will be given to those who exhibit exemplary performance.
• Flexibility with schedule with evenings and weekend work required.

Reasoning Abilities

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle, or feel.
• The associate frequently is required to reach with hands and arms and talk or hear.
• The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

• While performing the duties of this job, the associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.