Guest Relations Attendant

Description

The Guest Relations Attendant is a highly visible, guest-facing role responsible for delivering superior customer service throughout the resort's entrance and public areas. This position serves as a welcoming point of contact for guests, providing real-time assistance with dining reservations (on and off property), daily activities, resort amenities, spa and recreation offerings, hours of operation, and information about the town and greater Cape Cod area.

• Maintain a constant presence at the Shore Road entrance and designated public areas, proactively engaging guests in a warm, welcoming, and professional manner.
• Aid guests with dining reservations both on property and in town, utilizing available systems and local knowledge to provide accurate recommendations.
• Provide detailed information on daily resort activities, experiences, recreation options, spa services, and special events.
• Communicate hours of operation for all resort outlets, amenities, and services, ensuring guests have clear and up-to-date information.
• Serve as a knowledgeable resource on the town of Chatham and the greater Cape Cod area, including attractions, transportation, shopping, and dining.
• Use a tablet to access schedules, make reservations, confirm availability, and share visual or digital information with guests as needed.
• Maintain thorough knowledge of all resort amenities, experiences, and seasonal offerings to confidently answer guest questions.
• Cook with other departments as needed to assist with guest requests and ensure a seamless guest experience.
• Monitor lobby and public areas for guest needs, service opportunities, and overall presentation.
• End-of-shift communication with management as needed regarding guest feedback, recurring questions, or operational updates.

Qualifications

• Exceptional customer service and communication skills with a polished, welcoming demeanor.
• Strong verbal communication skills and the ability to clearly convey information to guests.
• Highest level of organization with strong attention to detail and follow-through.
• Ability to stand and walk for extended periods of time.
• Ability to work both indoors and outdoors in varying weather conditions.
• Thrives in a busy, fast-paced environment and enjoys frequent guest interaction.
• Comfortable using tablets and digital systems to access information and assist guests.
• Flexible availability, including weekends, holidays, and peak seasonal periods.

Preferred Experience

• Previous experience in guest relations, concierge, front desk, hospitality, or luxury resort environments.
• Strong knowledge of Cape Cod, Chatham, or similar resort destinations.
• Experience providing recommendations, making reservations, or coordinating guest experiences.
• Background in customer-facing roles requiring professionalism, multitasking, and high service standards.