Member/Provider Call Center Lead - Greater Sacramento - Remote

Your role in our mission

• Answers telephones and responds to moderately complex customer questions and/or forwards calls to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management.
• Maintains daily transactions to ensure policy and procedures are in accordance with service level agreement.

What We're Looking For

• A high school diploma or G.E.D.
• Two to three years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.
• Experience leading or mentoring team members.

What You Should Expect

• Business and analytical problem-solving skills.
• Communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.

The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Pay and Benefits

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Equal Opportunity Employer

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.